The transaction was completed, but the funds did not appear
Adding funds may take a few minutes. If your funds have not been added after more than an hour, please contact our support team.
You can contact support by clicking this link, entering Live Chat by clicking the speech bubble in the lower-left hand corner of any Key-Drop screen, or emailing us at: support@key-drop.com
If you are contacting us, please send us details of the transaction in the message.
In order to verify the status of your payment, we need to receive information such as:
- Selected payment provider (Zen, Paymentwall, Swapped, Cryptomus)
- Transaction ID or order number(received in the mail from payment intermediary)
- E-mail address you used for the payment
We will verify information provided by you and we will help you to solve your problem with payment.
Updated on: 30/10/2024