The transaction was completed, but the funds did not appear
Adding funds may take a few minutes.
If your funds have not been added after more than an hour, please follow the steps below depending on your payment method.
Classic payment methods
(e.g. Zen, Paymentwall, Swapped, Ecommpay)
- Wait up to 1 hour for the funds to appear.
- If they still haven’t arrived, contact our support team:
- Click here to open the Support Chat
- Open Live Chat (speech bubble in the lower-left corner of any Key-Drop page)
- Email: support@key-drop.com
When contacting us, please include:
- Selected payment provider (Zen, Paymentwall, Swapped, Ecommpay)
- Transaction ID or order number (from the payment confirmation email)
- E-mail address used for the payment
Crypto payments
- Funds should appear within 1 hour after sending the payment.
- The transaction must receive at least 6 confirmations on the blockchain before being accepted.
If your funds are still not visible after 1 hour:
- Make sure you used the correct network and cryptocurrency.
- Verify that you sent the funds to the exact deposit address shown in the Add Funds tab.
If everything is correct and the funds still haven’t appeared, contact our support team and provide:
- Transaction hash
- Wallet address the funds were sent to
- Cryptocurrency used for the payment
- Network used for the transfer
Pay by Skins payments
- Funds from Pay by Skins deposits are added 8 days after sending the trade offer.
- You can check your transaction status in:
Add Funds → Pending Offers
If more than 8 days have passed and the funds have not been credited:
- Contact support
- Provide the transaction ID visible in the Pending Offers tab
Updated on: 05/08/2025